VIRGIN EXPLORERS welcomes you to Kenya, the land of dramatic contrasts and extraordinary wildlife on display in un crowded pristine landscapes of great beauty and variety.

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Safari Booking Terms and Conditions

A deposit of 40% of total safari cost for (Kenya only safari tours) is required at the time of booking confirmation and balance being payable at or before safari start.
You may also choose to pay full safari amount at booking confirmation if you prefer.
Safari cancellation policy
Any safari deposit paid shall be refunded less the cost of cancellation fees levied by hotels and administrative costs as below.

No of days                                                    Percentage forfeited of tour price
More than 40 days                                        full refund less 5% of the administration fee
14-40 days                                                      20% of the tour price
6-14 days                                                         30% of the tour price
Less than 5 days and no show no refunds

 

Please note that refund will be done within 30 days after cancellation of the safari.

Safari price

Included are all expenses in respect of safari vehicle, driver guide as per itinerary, meals while on Safari, accommodation, entrance fees to National parks and game reserves.

Safari transport
Tour cars, pop up top Safari minivans, pop up top 4×4 Land Cruiser Jeeps will be provided depending on the tour program/itinerary and number of tour participants. The company reserves the right to employ the services of same standard sub-contractors.
English, German, French, Italian & Spanish- speaking driver guides are provided.

Safari accommodation
Based on two persons sharing in a twin room / tent. Single rooms are provided at an additional cost (single room supplement). Hotel /lodges / tented camps are named as an indication of category and accommodation may be reserved at same standard hotels/lodges /tented camps. In this case, you shall be notified on your safari accommodation in advance.

Alteration to tours
The company reserves the right to alter arrangements or cancel the operation of a scheduled tour should conditions necessitate.

It also reserves the right to decline to accept or retain any person as a member of any tour at any time, in which case an equitable amount will be refunded.
Price are based on tariffs and other operational costs prevailing at the time of printing.

Liability
The company and its agents act only as agents of the tours, transport, etc. and shall not be liable for injury, delays, loss or damage in any manner.

The company liability to passengers carried in its own vehicle is governed by the laws of the country in which the tour takes place and no other country.

All claims are subject to the jurisdiction of the courts of the country in which the actions arises.
The company reserves the right to employ subcontractors for all or part of the services.
The company shall not be held responsible for any loss or damages to luggage.

 

General Information about Kenya

GENERAL TRAVEL INFORMATION FOR THE VISITOR

Arrivals & Departures
Kenya is readily accessed by air from Europe, the USA, Southern America, the Middle East and Australasia to two main ports of entry by air.

Jomo Kenyatta international airport – Nairobi.Located 16 km from the city center.
Moi International Airport – Mombasa. Located 12 km from the town center.

Our own National carrier; Kenya Airways, is highly regarded international carrier, with a modern fleet of aircraft. Mombasa is the main port of entry by sea.

Airport Departure Tax
International Airport departure tax equivalent to US$ 40 per person is payable on departure from the International airports. A local airport service charge is also payable on departure for domestic flights. As this varies from country to country, please check with us on the prevailing amounts payable prior to your flight departure.

Visa & Immigration
Tourist visas are required by some nationals. Please contact your nearest Kenyan Embassy or High Commission for further details.

Health
Since rules concerning disease prevention change from time to time, a check should be made with the nearest Kenyan High Commission, Kenya Tourist Office or any airline flying scheduled services into Kenya. Malaria is endemic to most parts of Kenya and intending visitors should start taking anti-malarial tablets before departure and continue taking them for the prescribed time after their return. Insect repellants should be made use of after dusk and suitable cover up clothes should be worn in the evenings.

Baggage
Baggage space on safari is restricted to one medium suitcase or holdall per person, plus hand baggage (private safaris where there are less than 7 persons in the vehicle are not subject to this restriction). Small duffel bags are however comfortable to travel with. Visitors to Treetops and the Ark are asked to take overnight bags only; suitcases can be left at the base hotel.

Hotels will normally store baggage at no extra cost. Baggage can also be stored at Safaris in Style offices. A baggage weight restriction of 15 kg per person applies on air safaris. Where very small aircraft are used this may be reduced to 10kg.

Currency
The official currency is the Kenya Shilling. Visitors to Kenya should change foreign currency at banks, bureau de change or authorized hotels. US Dollars and Sterling Pounds are most acceptable and will cause the least delay. Traveller’s cheques are widely accepted, and many hotels, travel agencies, safari companies and restaurants accept visa and master credit cards. As a norm, always ask what commission and charges will be deducted first and prior to transaction.

Banking
Banks are open from 0900hrs to 1500hrs Monday to Friday. Some branches open on Saturdays from 0900hrs to 1100hrs. Many banks are now equipped with 24 hour ATM machines. The bank branches at Jomo Kenyatta International Airport (Nairobi) and Moi International Airport (Mombasa) both run 24 hour Forex services.

Credit Cards
VISA and MASTERCARD are widely accepted for tourist services. There’s usually a 5% mark-up on top of the price as establishments are charged a fixed percentage of their transactions.

Hotels & Accommodation
All over the country, we have accommodation that can cater for any possible budget, taste, interest or preference. Hotels, hostels, luxury tented camps, guesthouses, resorts, campsites, backpacker lodges, village home-stays and more can be found in Kenya.

Time
Kenya has a single time zone which is GMT +3.

Language
Kiswahili is the lingua franca while English is the official language. In addition, most Kenyan tribes have their own language.

Communication
Post
Kenya has a good postal service for both local and international post. Many shops in tourist lodges and hotels sell stamps

Telecommunications
Kenya has a good network of telephone. Cellular and satellite connections. Most hotels and lodges offer international telephone and fax services. In larger towns, private telecommunication centres also offer international services. If you have a mobile phone with roaming connection, then you make use of Kenya’s excellent cellular networks which cover most larger towns and tourist areas. When dialing Kenya, the international code is 254 + local area code.

Internet
Kenya has good internet service providers. Many hotels and lodges offer email and internet services. In most towns, there are plenty of private business centres and cyber-cafes offering email and internet access.

Electricity
The electricity supply in Kenya is 220/240 v 50hz. Plugs are 3 point square. If you are planning to bring a video camera charger or any other electrical device, please bring voltage and plug adaptors where appropriate. Most large hotels and some game lodges provide shaving points with

Flying Doctors Society
Membership of the Flying Doctors Society is strongly recommended. In event of accident or sickness while on safari, the society will fly patients by air ambulance to Nairobi for admittance to hospital.

Drinking Water
Drinking water from the tap must be considered risky. Hotels and lodges usually furnish safe water in a thermos flask in guest rooms. Bottled mineral water is available in every hotel and supermarkets.

Cuisine
The multicultural nature of the population is reflected in the international cuisine and any dietary needs are easily accommodated.

Security
Normal precautions as in any other destination worldwide should be taken. Visitors are advised not to leave cash and valuables in their hotel rooms but to make use of safe deposit boxes and safes. One should never carry large sums in cash and women should keep a tight grip on handbags in crowds or busy streets. Jewelry snatching is quite common in city streets.

As in all major cities walking alone or in small groups at night should be considered a hazard and avoided. Reliable taxis are available at all the principal hotels. Taking photographs at airports, near military installations, of policeman, the president, the national flag, the State House, state lodges, soldiers, prisons and prisoners etc., is prohibited. Before photographing local people, permission should be obtained and a fixed price agreed. Seek the assistance of your driver/guide in this matter.

Opening hours and Shopping
Major stores, tourist services, offices and museums open from 8.00 am to 5.00 pm in large towns though offices often break for lunch. In rural areas and out in the bush small shops can be open at almost any hour. Souvenirs to take back home can include wood and soap stone sculptures and carvings, ciondos (sisal baskets), beadwork and tribal regalia, masks, textiles and gemstones set in unique jewellery pieces.

Tipping and Porterage
Although hotels and lodges include a service charge, it is customary to tip porters, waiters, taxi drivers and safari drivers/guides.

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